Cancellation & Refund Policy

Cancellation & Refund Policy

Great USA LLC, through its brand USA GREAT WEB PROS, governs the cancellation of projects and services and the refund of payments in a way that reflects the nature of custom digital services, the work already performed, the costs already committed, and the rights of both parties under the project agreement and applicable law.

No cancellation fees: We do not charge a fee for cancelling. Settlement is limited to the value of work performed and approved external costs that cannot be recovered, as described below.

Effective date of cancellation: The effective date of cancellation is set by the project agreement and any agreed notice periods. If the agreement does not address it, both parties will cooperate to set a reasonable date to stop work and settle obligations, taking each party's legal rights into account.

Cancellation before work begins: If you cancel before any actual work begins, we refund the amounts you paid, minus any external costs you approved in advance that cannot be recovered. Holding the requirements meeting, or sending you any work to review, counts as the start of work.

Cancellation after work begins: We are entitled to the value of the work performed up to the cancellation date, based on the project stages and valuation method in the work order, plus approved external costs that cannot be recovered.

Work sent for review: We send you each part of the work to review before we continue. Any work sent to you for review counts as work performed when we calculate the settlement, whether or not you approved it, unless you told us in writing, within the agreed review period, about a significant defect or a mismatch with the approved specifications that we have not fixed.

First payment: The first payment is not automatically non-refundable. It is applied first to the value of the work performed, including the requirements analysis stage once its meeting summary is approved.

Settlement and balance due: Amounts owed to us are deducted from what you have paid. If you paid more than the amounts owed, we refund the difference within thirty (30) days after the settlement is completed. If the amounts owed are more than what you paid, you pay the difference within seven (7) days after receiving the settlement statement.

Changes to project scope: Reducing the project scope does not automatically result in a refund for work already performed. Amounts already paid are credited toward the new scope to the extent they apply to the agreed work.

Written approval: Any change to the project scope, cost or credited amounts takes effect only after both parties agree in writing.

Cancellation by the company: If we cancel or stop the project for reasons that are not caused by your breach, payments and work performed are settled under the agreement and applicable law. We refund the amounts for work not performed and account for any amounts or compensation owed to you for agreed obligations we did not perform.

Breach of project obligations: If cancellation results from a material breach by either party, termination, refund and compensation rights are determined by the project agreement and applicable law, including any right to notice or to cure the breach before termination.

Client delay or non-cooperation: If the project cannot continue because you have not provided the required information, approvals, materials or access, the agreed delay, suspension or termination terms apply. This does not automatically result in the forfeiture of all payments.

Refund method: Refunds are made to the original payment method when possible and appropriate, or by another method both parties agree on, subject to legal requirements and banking procedures.

Delivery of work on cancellation: Your right to receive the files, deliverables and work completed up to the cancellation date is determined by the project agreement, the intellectual property terms and the payments due. Ownership of designs and code transfers to you only after full payment, subject to any applicable legal obligations.

No waiver of rights: No cancellation or refund term may be interpreted as a waiver of consumer rights or other rights that the law does not allow to be waived or limited.

Modification of These Terms

We may modify these Terms at any time. We will post the updated version with a new effective date and notify account holders by email of material changes. Your continued use of the site after the effective date means you accept them. Changes do not apply retroactively to signed Statements of Work (SOWs).